1. CRM Strategy & Customer Experience – Develop and execute strategies to enhance satisfaction, retention, and loyalty across the home‑buying journey.
2. Seamless Journey Management – Ensure smooth customer experience from booking to possession and post‑handover service.
3. Service Standards – Establish, monitor, and enforce customer service protocols across all projects.
4. Customer Engagement – Drive initiatives to strengthen long‑term relationships and brand trust.
5. Team Leadership – Lead, mentor, and build CRM teams across projects; set KPIs and foster high performance.
6. Customer Communication – Oversee transparent, timely communication on payments, construction updates, documentation, and handovers.
7. Issue Resolution – Manage escalations and ensure prompt, qualified resolution of customer concerns.
8.



Possession & Handover – Oversee end‑to‑end handover process, coordinating with cross‑functional teams for accuracy and timeliness.
9. Process Excellence & Compliance – Standardize CRM processes, ensure RERA compliance, and drive continuous improvements.
10. Analytics & Reporting – Monitor satisfaction metrics, prepare MIS dashboards, and use feedback to recommend product/service enhancements.
11. Coordinate with the Marketing, Construction, and Finance teams; manage CRM software operations; prepare reports for the Directors; and demonstrate proficiency in CRM platforms and Microsoft Excel.

📌 CRM Head (Bengaluru)
🏢 Vanshika Life Spaces Private
📍 Bengaluru