Job Summary:

Position Title: Restaurant Captain (Fine Dining)

Department: Food & Beverage Service

Key Responsibilities:

- Supervise and coordinate the daily activities of the service team to ensure smooth restaurant operations.
- Welcome guests warmly and ensure they receive exceptional hospitality throughout their dining experience.
- Allocate tables, manage reservations, and maintain an efficient seating plan.
- Conduct pre-shift briefings, communicate daily specials, promotions, and operational updates to the team.
- Ensure all staff maintain the highest standards of grooming, hygiene, and qualified appearance.
- Monitor service standards and ensure food and beverages are served according to fine dining etiquette and restaurant SOPs.
- Assist guests with menu recommendations and special dietary requirements.
- Handle guest complaints and service recovery professionally, ensuring complete guest satisfaction.
- Coordinate closely with the kitchen and bar teams to ensure timely and accurate order delivery.
- Verify the quality, presentation, and temperature of food and beverages before they are served.
- Train, coach, and mentor stewards and new team members on service standards, product knowledge, and guest interaction.




- Monitor table turnover while ensuring guests never feel rushed.
- Ensure proper mise en place is completed before service and maintained throughout the shift.
- Oversee the cleanliness and organization of the dining area, service stations, and equipment.
- Maintain inventory of service equipment, crockery, cutlery, glassware, and linen, reporting shortages or damages promptly.
- Ensure compliance with food safety, hygiene, sanitation, and health regulations.
- Support billing, cash handling, and payment processes when required.
- Monitor guest feedback and communicate suggestions for continuous improvement.
- Assist in achieving departmental sales targets by promoting signature dishes, beverages, and special menus.
- Maintain discipline, teamwork, and a positive work environment within the service team.
- Perform opening and closing duties as per restaurant standards.
- Ensure all restaurant policies, standard operating procedures (SOPs), and service protocols are followed at all times.
- Represent the restaurant's values by delivering personalized, attentive, and memorable service to every guest.

📌 Restaurant Captain (Hyderabad)
🏢 Onamaalu Hospitality
📍 Hyderabad