PS Financial Collection Services is looking for a dedicated and target-oriented Collection Executive to manage overdue customer accounts and ensure timely loan repayments while maintaining professional customer relationships and complying with company policies.
Key Responsibilities
* Contact customers through calls, emails, WhatsApp, and field visits (if required) for overdue payments.
* Follow up on pending EMIs and ensure timely collections.
* Negotiate repayment plans as per company guidelines.
* Maintain accurate records of customer interactions and payment commitments.
* Update collection activities in the CRM/system on a daily basis.
* Achieve assigned collection and recovery targets.
* Handle customer queries and resolve payment-related issues professionally.
* Ensure compliance with RBI guidelines and company policies during collection activities.
* Coordinate with internal departments for account resolution.
* Submit daily, weekly, and monthly collection reports to the Team Leader/Manager.
Eligibility
* Graduate in any discipline (12th Pass with relevant experience may also apply).
* Freshers and experienced candidates are welcome.
* Experience in NBFC, Banking, BFSI, or Collection Process will be an added advantage.
Required Skills
* Excellent communication and negotiation skills.
* Solid convincing and customer-handling abilities.
* Basic computer knowledge (MS Excel, CRM, and email).
* Ability to work under pressure and achieve targets.
* Good problem-solving and time management skills.