Position: Team Leader – Operations & Business Development

Location: Jaipur

Experience: Minimum 5 Years (At least 2 years in a Team Leader/Supervisory role)

Salary: ₹30000-₹35,000 per month

About the RoleWe are looking for a dynamic and result-oriented Team Leader to lead our customer support and operations team while contributing to business growth initiatives. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a customer-centric mindset. Along with managing daily operations and team performance, the candidate will also support business development activities by identifying opportunities, building client relationships, and contributing to the company's growth.

- Key ResponsibilitiesTeam Leadership & OperationsLead, mentor, and motivate the customer support team to achieve operational goals.
- Monitor team performance, productivity, attendance, and service quality.
- Conduct regular coaching sessions, performance reviews, and team meetings.
- Handle customer escalations and ensure timely resolution.
- Ensure adherence to company policies, SOPs, and quality standards.
- Prepare daily, weekly, and monthly performance reports.
- Coordinate with different departments to ensure seamless operations.
- Customer Relationship ManagementEnsure exceptional customer service and a high level of customer satisfaction.
- Build and maintain long-term relationships with key customers.
- Analyze customer feedback and recommend process improvements.
- Business Development (Secondary Responsibility)Support the Business Development team in generating new business opportunities.




- Build and maintain relationships with corporate clients and partners.
- Identify opportunities to expand existing customer accounts.
- Assist in preparing business proposals and presentations.
- Coordinate with the sales team to achieve revenue and growth objectives.
- Required QualificationsMinimum 5 years of overall work experience.
- Minimum 2 years of experience as a Team Leader, Supervisor, or similar leadership role.
- Strong leadership and people management skills.
- Excellent verbal and written communication skills in Hindi and English.
- Strong problem-solving and decision-making abilities.
- Experience with CRM software and MS Excel.
- Ability to work under pressure and manage multiple priorities.
- Customer-focused with a positive and proactive attitude.
- Preferred SkillsExperience in customer support, operations, mobility, logistics, or service-based industries.
- Knowledge of KPI management, customer retention, and process improvement.
- Basic understanding of sales and business development activities.
- What We OfferSalary: ₹30000-₹35,000 per month
- Performance-based growth opportunities.
- Leadership role in a fast-growing organization.
- Positive, collaborative, and learning-oriented work environment.
- Chance to contribute directly to the company's growth and expansion.

If You Are...✔ A strong leader who enjoys mentoring and developing teams.

✔ Passionate about delivering excellent customer experiences.

✔ Confident in building client relationships and supporting business growth.

✔ Looking for a challenging role with career advancement opportunities.

We'd love to hear from you! Apply today and become a part of our growing team.

📌 Team Leader - Operations (Delhi)
🏢 Car Chalak
📍 Delhi