We are looking for a customer-focused and detail-oriented **Senior Email Support Executive** to join our team. The ideal candidate should have a minimum of 1 year of experience in email support, with excellent written communication skills and the ability to resolve customer queries efficiently while maintaining high service standards.
## Key Responsibilities
* Handle customer queries and concerns through email in a professional and timely manner.
* Provide accurate information and resolve customer issues while ensuring customer satisfaction.
* Investigate and troubleshoot customer concerns and coordinate with internal teams for quick resolution.
* Escalate complex cases to the appropriate department when necessary.
* Maintain accurate records of customer interactions and follow up until issues are resolved.
* Ensure compliance with company policies, quality standards, and service-level agreements (SLAs).
* Meet daily productivity and quality targets.
* Support and guide junior team members whenever required.
## Requirements
* Minimum **1 year of experience** in Email Support, Customer Support, or a similar role.
* Excellent written and verbal communication skills in English.
* Strong email drafting and customer-handling skills.
* Proficiency in MS Office and CRM/ticketing tools.
* Strong problem-solving and analytical abilities.
* Ability to multitask and work under pressure.
* Willingness to work in rotational shifts, if required.
## Preferred Skills
* Customer-first mindset with strong attention to detail.
* Excellent time management and organizational skills.
* Ability to work independently and as part of a team.
* Positive attitude with a willingness to learn and adapt.
## Qualification
* Bachelor's degree in any discipline.
**Salary:** Best in the industry (based on experience)
**Immediate joiners are preferred.**
📌 Email Support Executive (Bengaluru)
🏢 Foiwe Info Global Solutions Private
📍 Bengaluru
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