A Customer Care Executive is responsible for delivering excellent customer service by handling customer inquiries, resolving complaints, and ensuring a positive customer experience. The role involves communicating with customers through phone, email, chat, or in person, providing accurate information about products and services, and maintaining robust customer relationships.

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints promptly while ensuring high levels of customer satisfaction.
- Provide accurate information regarding products, services, policies, and processes.
- Handle customer requests, escalations, and follow-ups professionally.




- Maintain detailed records of customer interactions using CRM systems.
- Coordinate with internal teams to resolve customer issues efficiently.
- Meet quality standards, response time, and customer satisfaction (CSAT) targets.
- Identify customer needs and recommend appropriate products or services when applicable.
- Process customer requests, orders, refunds, or service modifications as required.
- Ensure compliance with company policies and service standards.
- Generate daily and monthly reports on customer interactions and issue resolution.

📌 Customer Support Executive (Bengaluru)
🏢 Hagnos Marketing and Consulting
📍 Bengaluru