Description
Department SME – Tech Project
Location Mumbai
Reporting Relationships National Product Manager / Lead – Product Manager
Position Grade M4/M5
- This is an Independent role and candidate will manage the Tech Initiatives of One SME as business Product manager
- Role will require understanding the existing processes, identification of ways to digitize the same using AI / Tech to improve customer experience, TAT and efficiency
- Good knowledge on asset side is required to be able to understand the process in detail and design the digital journeys accordingly.
- Candidate is expected to be alert on competitive elements in the target segments (viz. other banks etc.) & have a good awareness on macroeconomic data
- Defining requirement for various digital/automation journeys for MSME customers
- Taking internal approvals from legal, ORM, Compliance, Credit, Policy, Etc.
- Work closely with various internal teams to better the product and also create relevant MIS’s/data to drive business objectives
- Closing the BRD & Liasoning with tech team for development
- Conducting UAT and production sanity testing
- Handling day to day challenges/queries being faced in live digital journeys and resolving them
- Focus to continually improvise the customer experience and simplification of existing journeys
- B.E., B. Tech, CA, MBA from top B school with robust analytical capabilities, good understanding of digital journeys
- Experience: 3-7 years in MSME product management Or Digital journey development Or MSME asset Sales