Job Description Job Title: Customer Support Representative
n Experience Level: 3+ years.
n Location: Vadodara, Gujarat, India/On Site
n Shift Time: US Shift
n Key Responsibilities:
n n Handle inbound calls, emails, and chats to address customer queries and concerns.
n Provide accurate information about products, services, and policies.
n Troubleshoot basic technical issues and offer step-by-step solutions.
n Maintain detailed and updated records of customer interactions in CRM systems.
n Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
n Escalate complex cases to the appropriate departments when necessary.
n Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction.
n Collaborate with team members to improve service quality and processes.
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