Job Description

Key Responsibilities

- Investigate, troubleshoot, and resolve complex customer-reported issues in production environments
- Analyze logs, debug backend services, and perform root-cause investigations across distributed systems
- Develop bug fixes, enhancements, and stability improvements for backend services and APIs
- Work directly with customers to understand their environments, technical challenges, and business needs
- Collaborate closely with Support, QA, Product Management, and Engineering teams to drive fast and effective issue resolution
- Improve product reliability, performance, and customer experience through proactive engineering efforts
- Participate in code reviews, testing, and continuous improvement of development processes
- Contribute to maintaining high engineering standards in a large-scale, enterprise-grade security product

Skills and Requirements:

Technical:

- B.Sc. in Computer Science, Software Engineering, or equivalent practical experience




- 1–3 years of experience in backend software development

- Basic understanding of backend services and distributed systems concepts
- Hands-on experience or academic background in backend programming using Python and/or Java
- Familiarity with backend architectures, REST APIs, and database interactions
- Experience working with cloud platforms or containerized environments through projects, internships, or coursework
- Basic knowledge of relational databases such as PostgreSQL or MySQL
- Familiarity with Git, CI/CD concepts, and modern development workflows

- Exposure to AI/ML technologies, including experience working with AI-powered tools, automation workflows, or integrating AI-based services and APIs

- Familiarity with up-to-date AI-assisted development practices and tools (such as code assistants, automated debugging, or AI-driven productivity solutions)

📌 Customer-Focused Software Engineer (Bengaluru)
🏢 Check Point Software Technologies
📍 Bengaluru