Job Description

Key Activities & Responsibilities:

The Field Support Engineer will work with the front-line sales forces and Customer’s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following:

- Design and implement cost-effective equipment modifications to help improve safety and reliability.
- Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services in conjunction with regional engineering.
- Conduct regular site visits and offer trouble shooting when needed.
- Maintain and increase JC market share with key end users and develop territory market.
- Assist end users during shut down. Service/support ongoing refurbishment contracts with end users.
- Establish positive relationship with end users.
- Track MTBF for the specific operating areas.
- Provide activity reports listing all "bad actors" by site and operating areas.
- Make recommendations,



which will lead to an MTBF improvement and plant-wide seal standardization where appropriate.
- Facilitate Root Cause Analysis as required.
- Record observations and provide analysis, conclusions, and trends of failure modes.
- Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on seal/pump reliability.
- Assist customer during project commissioning.
- Assist and manage Seal workshop at customer site.
- Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her.
- Responsible for exercising due diligence towards health & safety of self and others within the organization.
- Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.

📌 Senior Field Support Engineer - Wet Seals (Kolkata)
🏢 John Crane
📍 Kolkata