Role Overview

We are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.

Key Responsibilities

Program / Project Delivery

Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.
Define project scope, timelines, milestones, and resource planning.
Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.

Salesforce Implementation Oversight

Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.
Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.

Stakeholder & Vendor Management

Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.
Manage external vendors / SI partners for development and support activities.
Drive governance forums, status reporting, and steering committee updates.

Domain Leadership – Vehicle Finance

Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.
Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.

Risk, Compliance & Governance

Ensure adherence to regulatory, audit, and compliance requirements.
Identify and mitigate project risks, dependencies, and bottlenecks.
Maintain proper documentation, audit trails, and control frameworks.

Process Optimization & Transformation

Drive initiatives to improve TAT, customer experience, and operational efficiency.
Lead transformation initiatives such as automation,



integration enhancements, and cross-sell enablement.

Testing & Release Governance

Oversee SIT/UAT cycles, release planning, and production deployment.
Ensure defect closure, stability, and user adoption post go-live.

Required Skills & Competencies

Functional & Domain Skills

Strong understanding of Vehicle Finance / Auto Loans / LOS processes
Experience working on Salesforce (Sales Cloud / LOS implementations)
Understanding of credit workflows, approval matrix, and compliance-driven processes

Program Management Skills

Proven experience in managing large programs and cross-functional teams
Strong planning, risk management, and delivery governance capabilities
Experience in Agile / Hybrid delivery models

Technical Understanding

Basic understanding of Salesforce architecture (objects, workflows, integrations)
Exposure to integrations with systems such as credit bureaus, BRE, core banking, APIs

Communication & Leadership

Excellent stakeholder management and executive communication skills
Ability to drive alignment across business and technology teams
Strong decision-making and problem-solving abilities

Experience & Qualification

7+ years of experience in Project/Program Management
Prior experience in Salesforce implementations (mandatory)
Experience in BFSI / NBFC domain (Vehicle Finance preferred)
Bachelor’s degree in Engineering / Technology / Business
PMP / Prince2 / Salesforce certifications (preferred)

Preferred Exposure

Salesforce LOS / CRM transformation programs
Vendor management and SI engagement
Digital transformation initiatives in lending journeys

Key Success Factors

Solid ownership of large-scale Salesforce delivery programs
Ability to manage complex stakeholder ecosystem
Expertise in vehicle finance processes and LOS lifecycle
Focus on delivery excellence, compliance, and business outcomes

📌 Program Manager / Project Manager – Salesforce (Vehicle Finance) (Chennai)
🏢 IndusInd Bank
📍 Chennai