Job Description Job Title: Manager – Core Infrastructure Operations
n Location: [Bangalore / Onsite(5-Days WFO]
n Experience: 10+ Years
n Employment Type: Full time
n NP_ Immediate joiners
n About the Role
n We are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms.
n The ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team.
n Key Responsibilities
n Infrastructure Operations & Service Management
n n Lead daily operations of enterprise infrastructure services across:
n Data Centers & Server Rooms
n Compute & Virtualization Platforms (VMware/Hyper-V)
n Storage Infrastructure
n Backup & Recovery Systems
n Network Infrastructure
n Windows/Linux Server Operating Systems
n Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades.
n Ensure high availability, performance, security, and operational stability of infrastructure services.
n Define priorities across operational support, risk reduction initiatives, and project activities.
n Maintain operational documentation, runbooks, and standard operating procedures.
n Manage 24x7 on-call support coverage and escalation processes.
n n Incident & Problem Management
n n Act as the primary escalation point for critical infrastructure incidents.
n Lead major incident response and coordinate cross-functional technical teams.
n Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.
n Reduce recurring incidents through automation,



monitoring enhancements, and process improvements.
n Partner with Service Management teams for incident communication and stakeholder updates.
n n Change & Production Readiness
n n Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented.
n Support high-risk and emergency changes with rollback and recovery planning.
n Validate production readiness for new infrastructure services and changes.
n Ensure compliance with change management, audit, and operational standards.
n n Team Leadership
n n Lead, mentor, and develop infrastructure operations engineers.
n Drive accountability, performance management, and technical capability development.
n Establish clear ownership, escalation paths, and operational governance.
n Foster a culture of continuous improvement and operational excellence.
n n Required Skills & Experience
n Must Have
n n 12+ years of Infrastructure Operations experience with at least 5+ years in Team Management.
n Strong experience managing enterprise infrastructure environments.
n Hands-on knowledge of:
n Data Center Operations
n Compute & Virtualization (VMware, Hyper-V)
n Storage Technologies (SAN/NAS)
n Backup & Recovery Solutions
n Windows & Linux Server Administration
n Network Infrastructure Fundamentals
n Experience managing:
n Incident Management
n Problem Management
n Change Management
n Production Support Operations
n Strong understanding of:
n Disaster Recovery (DR)
n Business Continuity
n Backup & Restore Processes
n RTO/RPO Concepts
n Operational Risk & Change Control
n Experience leading teams during major service-impacting incidents.
n Excellent stakeholder management and communication skills.
n n Good to Have
n n Exposure to Hybrid Cloud environments (Azure/AWS).
n Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.).
n ITIL Foundation or equivalent certification.
n Experience with monitoring and observability platforms.
n

📌 Manager - Core Infrastructure Operations (Bengaluru)
🏢 Sonata Software
📍 Bengaluru