Key Responsibilities

- Scheduling & Dispatching: Organizing technician or staff schedules, dispatching personnel to job sites, and managing service orders.
- Client Communication: Acting as the main point of contact, answering queries, providing product/service information, and handling complaints.
- Documentation & Reporting: Maintaining accurate, detailed records of customer interactions, service requests, and work orders.
- Service Coordination: Assessing client needs, coordinating with internal teams, and ensuring adherence to company policies and deadlines.
- Problem-Solving: Identifying, investigating, and resolving service failures or delays promptly.

Key Qualifications & Skills

- Education: A high school diploma is required, though a post-secondary degree is often preferred.
- Communication: Excellent verbal and written communication skills to interact with clients and service providers.
- Organization: Solid multitasking and time-management skills to manage multiple projects or clients simultaneously.
- Technology: Proficiency in CRM software, scheduling tools, and Microsoft Office Suite.
- Interpersonal Skills: A customer-centric mindset with the ability to build rapport and handle difficult situations.

📌 Customer Support Executive (Sales & Service) (Coimbatore)
🏢 SRI SAKTHISARADHA ENTERPRISES
📍 Coimbatore