We are looking for a proactive and responsible Shift Manager to oversee daily outlet operations, ensuring smooth shift execution, excellent customer service, operational efficiency, and compliance with company SOPs, hygiene, and quality standards.

Key Responsibilities:

- Manage day-to-day outlet operations during assigned shifts.
- Ensure high order accuracy, timely order delivery (KPT), and exceptional customer experience.
- Supervise kitchen and frontline staff, ensuring quality, hygiene, food safety, and SOP compliance.
- Monitor inventory, stock availability, wastage, and consumption; coordinate with the Outlet Manager for replenishment.
- Handle customer concerns and resolve escalations promptly.
- Ensure accurate billing, cash reconciliation, and shift reporting.
- Train, guide, and motivate team members to maintain operational excellence.
- Maintain shift-wise records for sales, complaints, stock, hygiene, and operational performance.

Key Requirements:

- Experience as a Shift Manager, Team Leader,



or Supervisor in QSR, Restaurant, Cloud Kitchen, or F&B; industry.
- Strong leadership, team management, and customer handling skills.
- Knowledge of inventory management, hygiene standards, cash handling, and operational SOPs.
- Familiarity with POS systems (Petpooja preferred) and inventory software (Supplynote is an advantage).
- Ability to work in rotational shifts and perform efficiently in a fast-paced workplace.

Success Metrics:

- High order accuracy and customer satisfaction.
- Timely order delivery (KPT).
- Excellent hygiene and SOP compliance.
- Minimal stock variance and wastage.
- Accurate cash reconciliation and smooth shift operations.

Interested candidates connect with me directly with Mr. Amit Kumar on- +91 (phone hidden) (WhatsApp) or can share your updated CV at- [email protected]

📌 Shift Manager (Gurugram)
🏢 Caterspoint Futuristic Foods
📍 Gurugram