About Stack TherapyStack Therapy is a premium QSR specializing in handcrafted grilled sandwiches, paninis, beverages, and sides. We are looking for a responsible Shift Leader who can independently manage the evening operations and ensure every customer receives a consistent, high-quality experience.
Key Responsibilities
- Team & Kitchen OperationsLead the evening shift and ensure smooth kitchen operations.
- Assign every KOT to the appropriate commis.
- Ensure all recipes and SOPs are followed consistently.
- Monitor food quality, portion sizes, and presentation.
- Maintain speed of service during peak hours.
- Ensure hygiene and food safety standards are maintained throughout the shift.
- Order ManagementVerify every order before dispatch.
- Ensure packing matches the KOT accurately.
- Coordinate online orders from Zomato, Swiggy, and direct customers.
- Minimize order errors and delays.
- Customer ServiceWelcome every customer with a smile.
- Take dine-in orders when required.
- Serve food to outdoor seating.
- Clear and sanitize tables after every guest.
- Handle customer queries politely and professionally.
- Inventory & Store ManagementRecord opening and closing stock.
- Report shortages or wastage.
- Follow Petpooja billing procedures accurately.
- Perform daily cash and order reconciliation.
- Complete the restaurant closing checklist before locking the store.
- Requirements1–3 years of experience in a QSR, café, restaurant, or cloud kitchen.
- Leadership or supervisor experience preferred.
- Good communication skills.
- Ability to work under pressure during busy hours.
- Honest, disciplined, and responsible.
- Basic knowledge of Petpooja POS is an advantage.
Why Join Us?
- Opportunity to grow into Restaurant Manager.
- Performance-based incentives.
- Friendly and supportive work environment.
- Be part of a quick-growing food brand from its early stage.