The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. **Responsibilities:** + Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records + Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool + Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records + Acts as expediter for chasing up 1st level escalations within the KYC Ops organization + Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary + Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected + Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary + Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time + Conduct calibration sessions to standardize knowledge across Checkers + Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements + Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month + Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times + As a coordinator,



liaise with Local Compliance to identify new local requirements or changes in local requirements + Monitor and track KYC documentation completion to ensure minimal past dues **Skills:** + Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business. + The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes. + Strong analytical skills and time management skills, excellent attention to details + Excellent written and verbal communication skills and aptitude in communicating with senior management + Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications + Demonstrated effectiveness process management - in particular target setting, prioritization and operational effectiveness + Ability to work well under pressure and tight time frames + Pro-active, flexible, have good organizational skills and must be team player. + Ability to work in a dynamic environment **Knowledge/Experience:** + 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements. + Good command of reading and writing English. + Good PC skills with ability to pick up new software systems. + Co-operative, proactive with high sense of responsibility & teamwork + Ability to work under pressure and in a volatile environment + Attention to details with high accuracy in work; Strive for process improvement.



+ Display the ability to prioritize effectively to meet routine processing deadlines + Flexible enough to work as per Business timings. + ACAMS certified (an advantage) **Qualifications:** + University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law. #LI-NC2 ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal prospect and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 KYC Operations Analyst 2 (Maker/Checker) (Pune)
🏢 Citigroup
📍 Pune