Description Want to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site a team of 20-25 employees, creating a culture of customer obsession, high performance and high-quality throughput. Key job responsibilities - Should be a Graduate or equivalent - Minimum 4 years of experience out of which 18 Months should be as team leader / team manager - Proven leadership abilities with a track record of successfully managing and engaging teams. - Excellent / V Good verbal and written communication skills in English - Very good Presentation, Feedback & Coaching skills - Ability to observe, analyze and identify process improvement opportunities - Highly energetic & enthusiastic - Should be able to lead by examples - Hands on experience on MS-Office, preferably on MS-Excel and Power Point - Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality - Basic data handling and Data interpretation skills - Should be comfortable with 24x7 rotational shifts - Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. - Communicating with Internal customers (ACES, Training, Quality etc.)



- Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates. A day in the life - Lead, motivate and manage a team of 20 - 25 Employees. - Measuring Team Developmental and Performance Goals and regular 1x1 with the team members - Ensuring process deliverables per SLA, team and workflow management - Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc. - Ensuring all processes are conducted in compliance with company policies and guidelines - Generating reports of team performance - Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching session to succeed - Translate organizational vision to actionable goals and guide the team in achieving them & review progress periodically - Promote a culture of continuous learning and development within the team - Prepare metrics, SOPs and create processes - Analyze data to identify trends, bottlenecks and areas of improvement - Work with the operations management team to develop and implement process improvements About the team ?Amazon Robotics develops state-of-the art robotics for Amazon's Fulfillment Centers. Come build the future of human-technology interaction with us. We are combining computer vision, mobile robots, advanced end-of-arm tooling,



and a high degree of freedom of movement to solve real-world problems on a huge scale. Our team collaborates with a variety of customers across Amazon worldwide to conceive, develop, prototype, and deploy a wide range of robotic systems. Within Amazon Robotics, Global Operations - Artificial Intelligence (GO-AI) enables Amazon to accelerate and scale our machine learning transformation via human-in-the-loop support. Basic Qualifications - Should be a Graduate or equivalent - Minimum 4 years of experience out of which 18 Months should be as team leader / team manager - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of - - Microsoft Office products and applications, especially MS Excel & Word at an advanced level Preferred Qualifications - Experience in managing critical operational processes, with SLA responsibility - Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets - Experience gathering and analyzing large amounts of data and delivering business improvements. - Knowledge of lean six sigma tools / Green belt certified. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

📌 Machine Learning Data Ops, Manager I, MLD Ops, GO-AI (Bengaluru)
🏢 Amazon
📍 Bengaluru