Job Description Designation: Client Engagement Executive
n Function: Operations
n Reporting to: Assistant Vice President
n Location: HSR Layout - Bangalore (Centralized Team)
n Portfolio Size: Up to ~100 clients per concierge
n CTC range: 18 - 20 LPA
n Role Summary
n Own the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality.
n What This Role Broadly Cover
n Solving Client Needs
n • Expediting orders, custom design requests, and repairs
n • Facilitating discounts and previews of custom designs before an order is placed
n • Connecting clients with in-house stylists for personalized suggestions
n • Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end
n Building Memorable Experiences
n • Designing and delivering moments that feel personal and distinct — not a standard service interaction
n • Managing invitations, referrals,
and milestone gestures for the client portfolio
n Core Traits
n • Warm, articulate communicator with a 5-star hospitality service standard
n • Composed and solution-oriented under pressure — resolves issues calmly and decisively
n • Robust ownership mindset — chases outcomes internally until resolved
n • Creative instinct for curating experiences clients will remember
n • Discreet and detail-oriented with client information
n Working Rhythm
n • Standard business hours, with extended availability for urgent client needs (not round-the-clock)
n • Individual performance goals (e.g. client satisfaction, retention, responsiveness)
n • Backup/pod coverage ensures clients always have a contact during leave
n Who We're Looking For
n 4–10 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling
n — strongly preferred but not mandatory. Open to strong candidates from adjacent service backgrounds who show the traits above and can be trained.