About the Company

The Zonal Facilities Head is a strategic leader accountable for the complete end-to-end management of all infrastructure and facilities within a specific zone. This role's core purpose is to drive operational excellence by ensuring every facility functions efficiently and compliantly. And responsible for optimizing operational costs, fostering a secure and productive environment, and consistently achieving the Zonal Management Plan and all key performance indicators (KPIs).

About the Role

A two-to-three-line statement outlining the objective or the reason for which the job exists.

Responsibilities

- Strategy and Planning
- Develop and implement facilities strategy for the zone, aligning with organizational goals and long-term vision.
- Conduct strategic planning for future infrastructure needs, technology adoption, and service enhancements.
- Analyze market trends and best practices in facilities management to drive continuous improvement and innovation.
- Forecast future resource requirements, including budget and vendor needs.
- Policies, Processes & Procedures
- Establish, review, and continuously improve facilities policies, processes, and standard operating procedures (SOPs) to ensure efficiency, consistency, and compliance across all locations.
- Develop and manage Statements of Work (SOWs) for all vendor engagements, ensuring clarity and accountability.
- Ensure all policies and procedures adhere to relevant industry standards and regulatory requirements.
- Facilities Management
- Strategic Leadership sets the vision for facilities and infrastructure management in the zone.
- Operational Excellence to ensure the smooth and compliant functioning of all facilities.




- Financial Stewardship and accountable for optimizing costs and managing budgets effectively.
- People Management
- Lead, mentor, and manage a high-performing team of Regional Facility Managers and Facility Officers.
- Conduct regular performance reviews, provide constructive feedback, and establish clear individual and team deliverables.
- Foster a culture of accountability, collaboration, and continuous learning within the team.
- Manage team resource allocation and workload to ensure optimal efficiency and service delivery.

Qualifications

- Education
- Essential: Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field.

Required Skills

- Essential: Minimum of 15 years of experience in multi-site facilities management, with at least 3+ years in a leadership role managing large teams and extensive branch networks.
- Proven track record of managing large budgets (both Opex and Capex) and achieving cost efficiencies.
- In-depth knowledge of facilities operations, including housekeeping, maintenance, mailroom services, and vendor management.

Preferred Skills

- Strong understanding of statutory compliance requirements related to facilities.
- Excellent leadership, communication, and people skills.
- Ability to work effectively with diverse stakeholders at all levels.
- Proficiency in facilities management software and financial management tools.

Pay range and compensation package

Metrics that are used to evaluate the success/performance of the role; specific targets do not need to be included as those would change from Y-o-Y.

- Maintenance cost (Rs.)
- Time lost due to stoppages
- Compliance rate (%)
- Customer satisfaction (score)
- No of recurrent issues

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

📌 Zonal Facilities Manager (Mumbai)
🏢 Yes Bank
📍 Mumbai