Client Engagement Manager
Client Relationship Management
Be the primary point of contact for assigned clients, building and nurturing strong, long-term relationships
Understand clients' business goals, challenges, and market landscape to provide sharp, strategic recommendations — ideally informed by a strong grounding in brand and media strategy
Conduct regular meetings and check-ins to ensure client satisfaction and address concerns promptly
Client Advisory and Engagement
Comprehend clients' needs and priorities within the delivery team, ensuring their feedback and inputs are heard and expectations are met
Educate clients on industry trends, best practices, and emerging opportunities to strengthen their digital presence and achieve business goals
Offer strategic guidance and innovative solutions — bringing a brand and media strategy lens to recommendations — to drive business growth through upsell and cross-sell opportunities
Cross-Functional Collaboration
Facilitate seamless communication and collaboration among internal teams (Paid Media, Organic Growth, Analytics, Social Media, ORM, CRO, Marketing Automation, Influencer Marketing, etc.) to deliver a unified client experience
Lead cross-functional meetings to align strategies, share insights, and coordinate efforts for maximum impact




Bridge gaps between teams to ensure a cohesive approach to client projects and campaigns
Strategic Planning and Execution
Work closely with clients to define marketing objectives and translate them into actionable, brand-led strategies
Collaborate with internal teams to develop comprehensive marketing and media plans aligned with clients' business objectives
Monitor campaign performance, analyze key indicators, and provide insights to optimize strategy and achieve desired outcomes
Performance Monitoring
Define KPIs and metrics aligned with clients' goals and objectives
Monitor campaign performance, track KPIs, and prepare regular reports showcasing results and ROI
Provide data-backed insights and recommendations to optimize campaign performance and drive continuous improvement
Requirements
~5–8 years of experience in client servicing, account management, or client engagement roles (agency or brand-side)
~ Experience in brand strategy or media strategy strongly preferred — candidates with a background in brand positioning, media planning, or integrated campaign strategy will have an edge
~ Solid communication, presentation, and stakeholder management skills
~ Ability to work cross-functionally across specialist teams and translate strategy into execution

📌 Client Manager - Fully Remote (Mumbai)
🏢 Puretech Digital - A Genesis
📍 Mumbai