The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool. **InThis Role You Will:** + Design creative solutions tosupport Services/Partner Operations business and enable global resourcingacross North America, EMEA, APJ, and emerging markets using OperationalExcellence principles. + Leadthe processing of customer agreements, interpret contract matter, and takeappropriate action to provision necessary changes with internalstakeholders and partners. + Scope and executeproject/programs aimed at garnering efficiency and overall profitability. + Ownership and maintenance ofthe CRM systems and ensuring data accuracy. + Conduct end-to-end analytics toidentify opportunities for improvement across process, people, andtechnology, specific to the global delivery and partner operations. + Help set and refine goals withregards to partner operations and global resourcing with bothexternal/internal leaders, ensuring a simple solution at scale. + Deploydesign solutions for short (quick hits), medium (process changes), andlong-term (e.g., automation) across Services to ensure consistent,efficient operations at scale. + Influenceproject objectives and direction with company leaders.



+ Leveragetechnical capabilities to orchestrate and drive solutions involvingsystems and process changes to improve the delivery of service to clientsand enable business intelligence. + Structureand build out complex reporting needs and deliver presentations. + Assistglobal resourcing team as needed with services staffing internally andexternally with partners. + Provide analysis and reports asrequired by Finance and the Leadership teams as well as own and manage theregular reporting and audit practice. **You'veGot What It Takes If You Have:** + Bachelor'sideally or equivalent experience. + 4+year of experience in the field or in a related area. + Strongorganizational skills with the ability to manage multiple taskssimultaneously. + Excellentcommunication and PowerPoint skills to deliver presentations to multiplelevels of leadership. + Highlymotivated self-starter who is an excellent team player and can workcollaboratively across multiple functions with virtual and global teamleaders. + Strongleadership and mentoring experience, with a passion to teach, while alsodemonstrate openness to learn from others. + Exceptionaldata analysis skills with advanced knowledge of MS Excel. + Knowledgeof CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server,Peoplesoft etc. with an emphasis on system integration, data warehousing,and analytics. #LI-Onsite Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]

📌 Services Operations Analyst (Hyderabad)
🏢 Cornerstone OnDemand
📍 Hyderabad