**Job Summary** Process Expert - Accounts Receivable is responsible for managing end-to-end AR operations, ensuring timely collections, accurate cash application, resolution of disputes, customer account reconciliation, and adherence to SLA/KPI commitments. The role focuses on optimizing cash flow, reducing overdue balances, enhancing customer experience, and driving continuous process improvements. **Key Responsibilities** **Cash Application** + Ensure timely and accurate application of customer payments. + Reconcile unapplied and unidentified cash transactions. + Investigate payment discrepancies and resolve allocation issues. + Maintain cash application accuracy in ERP systems. **Dispute, Commission & Deduction Management** + Manage customer disputes, deductions, and claims. + Coordinate with Sales, Operations, and Customer Service teams for dispute resolution. + Track open disputes and ensure timely closure. + Identify root causes and recommend preventive actions. **Account Reconciliation** + Perform customer account reconciliations. + Investigate balance mismatches and aging variances. + Ensure accuracy of AR ledger and sub-ledger balances. + Support month-end and year-end closing activities. **Reporting & Analytics** + Prepare AR aging and collections reports. + Analyze trends in overdue receivables and disputed items. + Support management reporting and business reviews. **Process Improvement** + Identify automation and process optimization opportunities. + Participate in transformation initiatives and system enhancements.



+ Develop and maintain SOPs, process documentation, and knowledge repositories. + Drive standardization and best practice adoption across AR processes. **Required Skills & Competencies** **Functional Skills** + Accounts Receivable Operations + Collections Management + Cash Application + Account Reconciliation + Deduction, Commission and Dispute Resolution **Behavioural Skills** + Strong analytical mindset + Excellent stakeholder management + Effective communication and negotiation skills + Problem-solving and decision-making ability + Customer-focused approach + Continuous improvement mindset **Education & Experience** + Bachelor's degree in commerce, Finance, Accounting, or related field. + 1-3 years of experience in Accounts Receivable operations. + Experience working in a shared services or global delivery environment preferred. + Knowledge of SAP, Peoplesoft, Oracle, or other ERP platforms. **Key Deliverables** + Accurate cash application and account reconciliations. + Efficient dispute and deduction/commission resolution. + Consistent achievement of AR SLAs and KPIs. + Process improvement and automation initiatives. + High-quality management reporting and governance support. Cognizant is an equal chance employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

📌 SPE-Accounting (Gurugram)
🏢 Cognizant
📍 Gurugram