Job description

Salary- Max 15 LPA

Experience in the gifting, F&B;, FMCG, retail, or consumer products industry is highly preferred.
3–6 years of experience in B2B sales, corporate sales, institutional sales, or account management.
Reporting To: Business Head Corporate & Institutional Business
Function: B2B Sales Demand & Customer Experience
Team Size: 5 to 6 Inbound Sales Executives
Role Overview
The Manager B2B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnelfrom lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams.
We are looking for a passionate sales professional who takes pride in achieving ambitious revenue targets, possesses strong commercial acumen, and can drive business growth through customer-centric sales strategies.
Key Responsibilities
Revenue & Team Leadership
Lead, coach, and develop a high-performing inbound sales team.
Drive productivity, conversion, revenue achievement, and customer satisfaction.
Establish performance metrics, conduct pipeline reviews, and build a culture of accountability.
Take ownership of sales targets and consistently deliver against business objectives.
Lead & CRM Management
Own all inbound B2B leads across stores, website, referrals, and partner channels.
Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups.
Develop outreach calendars, re-engagement campaigns, and customer nurturing programs.
Order Conversion & Handoff
Support the team in closing complex and high-value opportunities.




Ensure accurate and complete transfer of confirmed orders to fulfilment teams.
Define and maintain handoff processes to eliminate execution gaps.
Customer Experience
Establish service standards across all customer touchpoints.
Manage escalations, complaint resolution, and customer recovery initiatives.
Drive customer delight, repeat business, referrals, and long-term relationships.
Reporting & Continuous Improvement
Monitor funnel performance, response times, conversion rates, and customer metrics.
Analyze sales performance, commercials, and profitability to improve business outcomes.
Identify process improvements and implement best practices across the inbound journey.

Qualifications & Experience
Bachelor's degree in Commerce (B.Com) preferred.

Experience in the gifting, F&B;, FMCG, retail, or consumer products industry is highly preferred.
Prior experience leading sales teams and managing high-volume inbound opportunities.
Strong understanding of commercials, pricing, margins, and P&L.;
Proven track record of consistently achieving or exceeding sales targets.
Hands-on experience with CRM systems, sales planning, and customer relationship management.
Experience in B2B and institutional sales will be an added advantage.

Key Competencies
Revenue Leadership
B2B & Institutional Sales
Commercial & P&L; Understanding
CRM & Process Excellence
Customer Experience Management
Campaign & Outreach Planning
Data-Driven Decision Making
Cross-Functional Collaboration
Team Leadership & Coaching
Robust Negotiation & Relationship Management

Contact Details:
Interested candidates send resume on [email protected]

📌 B Sales& institutional (Gifting)Manager For Food Company - Govandi (Mumbai)
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📍 Mumbai