Role & responsibilities

Process and dispatch domestic and international print-on-demand orders daily, meeting the company's 24-hour ship SLA
Coordinate with courier and logistics partners (DHL, FedEx, UPS, Aramex, India Post, Delhivery, Blue Dart, Shiprocket) for pickups, rate negotiation and service selectio
Prepare and verify export documentation - commercial invoice, packing list, air waybill (AWB), shipping bills, e-way bills, and HSN / customs paperwor
Generate and manage shipping labels across courier and marketplace portals and the company's fulfilment system / AP
Track shipments end-to-end; proactively resolve delays, customs holds and delivery exceptions, and manage RTO / undelivered shipments and reshipment
Reconcile courier invoices against booked shipments - flag weight discrepancies, surcharges and billing error
Maintain shipment MIS - dispatch volumes, SLA adherence, courier-wise cost, and zone-wise performanc
Coordinate with the warehouse / packing team on order readiness, packaging standards and dispatch priorit




Handle customer and marketplace shipping queries, tracking updates and proof of delivery (POD
Support Finance with shipping-bill / EDPMS data for export remittance closure, and RODTEP / duty drawback where applicabl
Ensure correct declared value, Incoterms and compliance for international parcel

Preferred candidate profile

Graduate; 2-3 years of experience in shipping, logistics or export dispatch (e-commerce, courier or export-house background preferr
Hands-on with international courier portals (DHL / FedEx / UPS) and domestic aggregators (Shiprocket / Delhivery / Blue Da
Knowledge of export documentation, AWB, e-way bill, and basic customs / Incote
Familiarity with marketplace / D2C order-fulfilment flows; comfortable with Excel and shipping softw
Detail-oriented and quick-paced, able to consistently meet daily dispatch cut-offs

📌 Import Export Executive (Faridabad)
🏢 SB eCommerce Solutions
📍 Faridabad