**Job Identification:** 216652 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time + Support the Front Office Manager in the day-to-day management of Front Office operations. + Ensure a smooth and efficient check-in and check-out experience for all guests. + Maintain the highest standards of guest service and resolve guest concerns promptly and professionally. + Supervise, coach, and motivate the Front Office team to achieve service excellence. + Monitor room availability, occupancy, room assignments, and daily operations. + Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences. + Ensure compliance with hotel policies, brand standards, and safety procedures. + Assist in preparing duty rosters, team schedules, and operational reports. + Monitor cash handling, billing accuracy, and daily financial procedures. + Handle VIP arrivals, special requests, and guest recovery situations. + Support training, onboarding,



and performance development of team members. + Drive guest satisfaction scores and contribute to achieving departmental KPIs. + Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field. + Minimum 3-5 years of Front Office experience, including supervisory or leadership responsibilities in a hotel environment. + Strong knowledge of Front Office operations and guest service standards. + Experience with Property Management Systems (PMS) such as OnQ, Opera, or similar platforms. + Excellent leadership, communication, and interpersonal skills. + Robust problem-solving and decision-making abilities. + Proficiency in Microsoft Office applications. + Ability to work flexible shifts, including weekends and holidays. + A guest-focused mindset with a passion for delivering exceptional hospitality.

📌 Assistant Front Office Manager (India)
🏢 HILTON
📍 India