Role Summary

Implement the retail SOPs and provide a seamless customer shopping experience to deliver on the sales for the store

Summary of Role Responsibilities

• Drive the sales budgets and sell thru for the assigned brands • Provide feedback on product performance of the previous season to the relevant stakeholders • Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store (including omni channel SOPs and processes) • Implement and maintain the planogram as per the defined guidelines • Receive, maintain and handover stock as per the defined process • Take required actions to control shrinkage and damage as per defined norms • Implement the recommended actions with reference to quick moving and slow moving ranges • Adhere to the defined standards of customer service • Communicate the marketing promotions as per defined guidelines • Share feedback on the marketing promotions for necessary actions • Provide support to the floor staff to deliver on the job

Key Job Responsibilities

Sales • Drive the sales budgets and sell thru for the assigned brand • Review the brand sales achievement versus the budgets and take required actions • Provide feedback on product performance of the previous season to the supervisor Store Operations • Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store (including omni channel SOPs and processes)



• Implement and maintain the planogram as per the defined guidelines • Upload planogram pictures in Wooqer as per agreed timelines • Share planogram feedback with the supervisor and implement approved corrective actions • Implement the VM guidelines with reference to usage of right fixtures, relevant stickers, hangers etc. • Undertake visits to the competition and share information on products and activities of competition • Provide support in driving the no cashier model by assisting in the cashiering process when required Stock Management • Receive stock as per the stock inward process and report discrepancies • Pick and handover the stock as per the stock outward process • Implement the perpetual inventory and global count process to identify shrinkage • Take required actions to control shrinkage as per defined norms • Report stock loss due to theft and negligence (internal or external) • Track and ensure all stock carry the right barcode, price tags and security tags • Identify the damaged stock on the floor and take required actions Customer Service • Adhere to the defined standards of customer service (Greet, Engage and Convert) • Understand the concerns highlighted in the mystery audit report findings and implement the recommended corrective actions • Communicate the marketing promotions as per defined guidelines • Share feedback on the marketing promotions for necessary actions People Management • Provide support and guidance to the CSRs to deliver on the job (on products, merchandising, stock mix, option plan etc.) • Monitor and report the brand staff availability to the supervisor as per defined timelines

📌 CSR (Bengaluru)
🏢 Landmark Group
📍 Bengaluru