Job Type: Full-time

Job Title: Technical Support Executive (API & Product)Location: Sector-62, NoidaCompany: TechRyde Private LimitedExperience: 1 to 3 years (or more)Employment Type: Full-TimeShift: US Shift (Night Shift)Work Mode: 5 days (In-office) About TechRyde: TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience. Job Summary: We are seeking a technically adept and customer-focused Technical Support Executive (API & Product) to join our energetic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products. Key Responsibilities: • Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities. • Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms. • Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA). • Assist customers in understanding and implementing APIs, offering clear guidance and best practices. • Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support. • Document common issues, solutions,



and create support documentation and knowledge base articles. • Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case. • Ensure timely resolution of issues with strong focus on customer satisfaction and communication. Required Skills and Qualifications: • 1–3 years (or more) of experience in technical support, API support, or product support roles. • Strong knowledge of RESTful APIs, API documentation, and integration practices. • Hands-on experience with Postman, Swagger, or other API testing tools. • Ability to perform automation testing using JavaScript (Selenium) or Python • Understanding of software development lifecycle and debugging techniques. • Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders. • Strong problem-solving skills and a proactive approach to resolving technical issues. • Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: • Experience with API authentication methods (OAuth, API keys, etc.). • Familiarity with log analysis and debugging tools. • Prior experience working with SaaS or cloud-based products. Why Join TechRyde? • Work on cutting-edge solutions shaping the future of hospitality and retail. • A collaborative work environment with global clients and diverse projects. • Growth opportunities and ongoing learning C development support. • Flexible work culture and a supportive team. How to Apply: Send your updated resume to [] with the subject line “Technical Support Executive (API & Product)– Application”.

📌 Technical Support Executive (API & Product) (Uttar Pradesh)
🏢 TechRyde
📍 Uttar Pradesh