+ Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process.- Excellent understanding or an SME of KYC/AML/CDD experience is mandatory- Flexible to work in night Shifts- Excellent Oral & Communication skills in English + Robust understanding of KYC/AML concepts/process- Maintain the necessary SLA's and report out to the team manager on a regular basis- Anticipates problems and recognizes when to deviate from standard practices- Seeking assistance or to resolve complex issues with the help of process knowledge- Adhere to project requirements and department objectives- To follow technical protocols and general procedures guided by department objectives- Effectively communicate to coordinate job specific information and to collaborate with team members- Participating in the training programs based on business needs- Attending team meetings or customer calls (if required)- To perform Quality Audits based on process requirements + Should be able to lead the team as a process expert and lead