Job Description **Job Purpose** The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is an internal-facing position, providing immediate assistance to ICE/NYSE/IMT developers, engineers, support personnel and IT staff, in an effort to minimize the impact of infrastructure related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. **Responsibilities** + **Monitoring and Incident Management** + Monitor systems and applications within the production setting + Diagnose and fix incidents raised through monitoring tools, conference bridges and chats + Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery + Open and update production incident tickets according to company standards + Problem Management + Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned + Manage incident tickets to closure, ensuring incident details are complete and accurate,



and all corrective actions have been completed + System and **Application Production** Readiness + Work with internal and external teams to expand and maintain operational runbooks and other documentation + Check application and infrastructure availability and tasks at scheduled times + Configure monitoring tools and alarms + Deployment Management + Production deployments + Approve and execute production deployment tasks + Participate in disaster recovery, business continuity and workplace recovery events + Participate in continuous improvement programs, such as trend analysis of recurring issues + Provide and report on performance metrics of the environment + Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues **Knowledge and Experience** + Bachelor's degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment. + Proficiency in Bash and working knowledge of a broad range of **Linux** core utilities and **scripting** + Working knowledge of networking: specifically TCP and UDP + Strong communication skills + High level of general IT skills with MS Office Applications + Able to think logically and critically + Analytical problem-solving skills with an ability to identify root cause(s) + Able to work as a team player across the organization + Able to build and maintain effective relationships with individuals and the team as a whole + Ability to be organized and decisive while under pressure + Excellent time management skills + Able to manage priorities and multi-task + Self-confident and assertive **Schedule** This is a 24x7 environment and the position requires shift rotation and/or weekend work. **Experience Range :** 2 - 4 yrs **Max Budget :** 8 LPA

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange
📍 Hyderabad