Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. The IBO Training Specialist will serve in an instrumental role in building and deploying Huron's Revenue Cycle training offering. In this role, the individual will support training for Revenue Cycle staff, including onboarding, competency assessments, and ongoing development, ensuring alignment with operational workflows, client requirements, and quality standards. The specialist will provide training across key Revenue Cycle functions, including Patient Financial Services and Patient Access. Successful performance in this role requires strong Revenue Cycle domain expertise combined with a solid understanding of adult learning principles to effectively drive learner engagement and performance improvement. Huron's Revenue Cycle Training function supports the development and deployment of system-wide training programs across client engagements, delivering end-to-end revenue cycle education for hospital and medical group operations. The IBO Training Specialist will coordinate and facilitate training content and sessions, partner with Operations and Quality teams to identify learning needs, and deliver effective training solutions to support achievement of performance, quality, and best practice standards. Duties and Key Responsibilities - Support the design and implementation of training curriculum to meet business needs across the Revenue Cycle - Deliver instructor-led and virtual training sessions covering revenue cycle systems, applications, workflows, procedures, and organizational standards - Coordinate training across Revenue Cycle functions across global teams, including Patient Financial Services and Patient Access. Functions include billing, follow-up, customer service, denials, credits,



payment posting registration, and pre-service. - Facilitate new hire onboarding and existing resource refresher trainining. Includes scheduling, tracking completion, and supporting continuous program enhancements - Independently drive and identify training needs in partnership with Operations, QA, and client stakeholders; analyze QA error trends to target key quality gaps, design focused refresher trainings, and track impact through measurable quality improvement - Develop and maintain training materials including SOP-based content, job aids, process documentation, training guides, and e-learning modules - Apply consistent training methodologies and learning approaches to improve knowledge retention, drive performance outcomes, and support operational efficiency across offshore teams - Utilize appropriate tools, technologies, and delivery methods (classroom, virtual, and digital learning) to support scalable training across global teams - Provide classroom instruction, virtual facilitation, and on-the-job coaching to reinforce learning, improve associate performance, and address skill gaps - Contribute to continuous improvement initiatives by identifying opportunities to enhance training delivery models, learning effectiveness, and engagement strategies - Support resolution of training-related questions and provide clarification on workflows, processes, and system usage - Develop and maintain strong, collaborative relationships with Revenue Cycle leadership, Quality teams, and US-based stakeholders - Stay current on revenue cycle workflows, client requirements, and evolving training methodologies, tools, and best practices - Familiarity with emerging technologies relevant to RCM Operations and ability to leverage AI-enabled learning tools to accelerate content development, generate assessments and job aids, and deliver personalized, adaptive learning at scale Required Skills & Qualifications - Bachelor's degree in Business / Healthcare / Learning & Development - 5-7 years of experience in Healthcare Revenue Cycle Management, Insurance Billing Operations, AR follow-up, denials, or related operational training/coaching role. - Strong understanding of RCM workflows, claim lifecycle, billing edits, payer follow-up, denials, and process documentation. - A minimum of 2 years of relevant business experience in delivering workforce educational training programs, and development of course curriculum - Ability to facilitate instructor-led and virtual training in an engaging, structured, and effective manner.



- Strong written and verbal communication skills with the ability to explain complex workflows clearly and concisely. - Ability to create or update training materials, job aids, assessments, and SOP-based learning content. - Proficiency in Microsoft Office tools, including PowerPoint, Excel, Word, and Outlook. - Ability to work flexible schedule to support US shift / India overlap requirements. - Strong organization, time management, attention to detail, and ability to manage multiple priorities in a fast-paced environment. - Epic experience required, Cerner/Meditech experience preferred **Position Level** Associate **Country** India At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work...together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

📌 Training Specialist - RCM (Bengaluru)
🏢 Huron Consulting Group
📍 Bengaluru