**Job Identification:** 215270 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time To maintain a high customer service focus by approaching your job with the customers always in mind. - To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. - To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. - To be adaptable, responding quickly and positively to changing requirements including the performance of any tasks requested of you. - To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. - To ensure that all Front Office related polices and guidelines are followed and implemented. - Maintain a high standard of personal appearance,



grooming and hygiene in accordance with the hotel policy - This position includes night shift work as well as early and late shifts on a rotating basis. - Team member is not permitted to use personal mobile phones during the shift hours. - Meet and interact with guests to enhance guest satisfaction - Solicit guest feedback on their stay in the Hotel through documentation in SALT formats. - Check if all amenities are in place for VIP, executives and lady guests. - Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in. - You can be transferred at the discretion of the Management to any sub department or department within the Hotel or any other Hotel of the same chain - Maintain quality standards and maximize utility of departmental resources. - Regularly update guest preferences and profiles on the OnQ Property Management System. - Responsible for smooth operations of the department. - Improve efficiency standards to ensure better performance.

📌 Front Office Associate (Gurugram)
🏢 HILTON
📍 Gurugram