IT Support Engineer - CB **Job Number:** JO-2607-11314 **Location (City, State):** Chennai, India **Employee Group:** Regular **Shift:** Day **Travel:** 0% **Site Name:** TECHNOLOGIES INDIA PRIVATE LIMITED **Is Remote Eligible:** No **Pay:** Share (http://www.addthis.com/bookmark.php?v=250&username;=xa-4bf1a2af57df84a0) ||Email this job We are seeking an experienced and customer-focused IT Support Engineer to provide technical support across our organisation. The ideal candidate will have strong hands-on experience with Microsoft 365, Fortigate VPN, Microsoft Azure, and Windows Server 2016. There is an chance to grow into a security role within a business that operates a European management culture reliant on Mutal Trust and Respect and needs to work well with vendorsKey Responsibilities Technical Support - Provide 1st-2nd line support for hardware, software, and network issues. - Troubleshoot problems related to Microsoft 365 applications, email, Teams, SharePoint, and OneDrive. - Resolve connectivity issues with Fortigate VPN and assist users with remote access. System Administration - Manage and maintain Azure Active Directory including user accounts, groups, roles, and security settings. - Administer Windows Server 2016 including AD DS, DNS, DHCP, Group Policy, and file services. - Monitor system performance and ensure availability and reliability of IT services. - Monitor Supplier performance Infrastructure & Security - Support Fortinet/Fortigate firewall operations including VPN configuration, policies, and monitoring. - Implement and maintain IT security best practices across endpoints and cloud services. - Assist with patch management, backups, and disaster recovery procedures. - Setup new Users - Setup new devices - In stall Company Approved Software Operational Support - Maintain IT documentation including maintain and administer the Computer and User Equipment List. - Collaborate with external vendors such as 3rd party support when needed to resolve issues. - Participate in IT projects, upgrades,



and migrations. - Support users with Group related IT issues (EMAIL) raising and managing tickets on SNOW Job Description Required Skills & Experience Technical Skills - Proficiency with Microsoft 365 Admin Center, Exchange Online, Teams, SharePoint, and security features. - Hands-on experience configuring and supporting Fortigate VPN and Fortinet firewalls. - Working knowledge of Microsoft Azure (Azure AD, Intune, device management, conditional access, Roles and policies). - Strong experience managing Windows Server 2016 (Active Directory, Group Policy, DNS/DHCP). - Good understanding of networking fundamentals: TCP/IP, VLANs, routing, Wi-Fi. - Familiarity with Cyber Essentials General Skills - Strong problem-solving and diagnostic skills. - Great logical deduction - Excellent communication and customer service abilities. - Ability to work both independently and as part of a team. - Strong organisational skills and attention to detail. Preferred Qualifications - Experience with firewalls - Experience of RMM Intune/Endpoint Manager, N-able - Experience supporting hybrid cloud environments Personal Attributes - Calm under pressure with strong time-management skills. - Skilled, approachable, and service-oriented - Views security as essential Would you like to apply to this job? Apply for the IT Support Engineer - CB position Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

📌 IT Support Engineer - CB (Chennai)
🏢 Radial
📍 Chennai