At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** **Job Description:** **Job Function: Lending Operations Director - Global Capability Center** **Role Summary** **The Lending Operations Director leads a large, multi-functional operations team at the U.S. Bank Global Capability Center (GCC) supporting the bank's commercial, wholesale, and institutional lending businesses. This leader is accountable for end-to-end service delivery, operational risk management, talent development, and transformation across lending lifecycle functions including loan boarding, servicing, collateral management, documentation, post-close review, and syndications support. The role partners closely with US-based business and operations leaders to ensure seamless execution, regulatory compliance, and continuous process improvement in a follow-the-sun operating model.** **Key Responsibilities** **Service Delivery & Operational Excellence** **Own end-to-end delivery of lending operations processes migrated to the GCC, ensuring SLA attainment, quality standards, and turnaround times meet or exceed onshore benchmarks.** **Manage daily production across multiple lending functions (boarding, servicing, collateral, documentation, payments, post-close review and insurance monitoring) with transaction volumes in the tens of thousands monthly.** **Establish and monitor KPIs, dashboards, and governance routines; escalate risks and drive root-cause remediation.** **Data-driven, metrics-focused, and disciplined in execution.** **Comfortable leading through ambiguity, transformation, and high-growth environments.** **Risk, Controls & Regulatory Compliance** **Ensure adherence to SOX controls, internal audit requirements, and regulatory expectations (OCC, FRB, RBI,



and local jurisdiction).** **Maintain a strong control environment, including issue management, RCSAs, and third-party/vendor risk oversight.** **Partner with Compliance, Legal, and Risk teams to address regulatory changes, exam findings, and control gaps.** **Transformation, Automation & Innovation** **Champion digital transformation initiatives including intelligent document processing (IDP), workflow automation, AI/ML use cases, and platform modernization.** **Identify and execute process re-engineering opportunities to drive productivity, capacity release, and cost savings.** **Collaborate with Technology and Change Management teams to deliver system enhancements and integration with onshore platforms.** **Translates enterprise strategy into local execution plans.** **Talent Leadership & People Management** **Effective across geographies, time zones, and matrixed reporting structures.** **Lead a team of 100+ FTEs (including managers and individual contributors); build succession pipelines and career pathways.** **Drive engagement, retention, and diversity outcomes; own action planning for employee survey results.** **Establish training academies, cross-training programs, and certification frameworks to build deep lending expertise locally.** **Track record of developing leaders and building high-performing teams.** **Stakeholder & Business Partnership** **Serve as the senior GCC point of contact for US-based Lending Operations, Business Line partners and functional partners.** **Represent the GCC in executive forums, QBRs, MBRs, and steering committees; deliver executive-ready reporting and insights.** **Manage program agreements, transition roadmaps,



and knowledge transfer plans for current work migrations.** **Ability to influence and communicate effectively with US-based C-suite and senior leaders.** **Financial Management** **Own cost center budgeting, headcount planning, and financial forecasting for the function.** **Deliver committed productivity and cost-to-serve targets; track and report savings from automation and process improvements.** **Qualifications** **Required** **Experience:** **13+ years in banking or financial services operations, with at least 8+ years in commercial/wholesale lending operations and 8+ years leading large teams.** **Education:** **Bachelor's degree in finance, Business, Accounting, related field or related relevant work experience.** **GCC/Captive Experience:** **Proven track record leading operations at a global capability center or shared services organization supporting a US or European bank.** **Domain Expertise:** **Deep knowledge of commercial lending lifecycles, bilateral and syndications, specialty lending (commercial real estate, asset-based lending, subscription lending), collateral and insurance monitoring, documentation review, and loan servicing platforms (e.g., nCino, LoanIQ, AFSVision).** **Regulatory Knowledge:** **Strong understanding of US banking regulations, SOX, BSA/AML, and OCC/FRB expectations.** **Preferred** **Experience leading transitions/migrations of work from onshore to offshore locations.** **MBA or advanced degree preferred.** **Six Sigma/Lean certification; PMP or Agile credentials.** **Exposure to intelligent automation, RPA, and AI/ML applications in lending operations.** **Prior experience scaling a GCC function (build-out, hiring ramp, org design).** **Work Location: Chennai** **Work Model : 5 days Work from Office** **Shift Hours : 9 AM - 6 PM** If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Posting may be closed earlier due to high volume of applicants.** This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 Operations Manager (Chennai)
🏢 U.S. Bank
📍 Chennai