At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try recent things, learn new skills and discover what you excel at-all from Day One. **Job Description** **Role Responsibilities:-** + Responsible for leading and overseeing the end-to-end loan boarding function, including managing team capacity, performance, and workflow distribution to ensure timely, accurate booking of commercial loans in alignment with SLAs and quality standards; driving a strong control environment by enforcing compliance with internal policies, regulatory requirements, and audit expectations. + Overseeing quality review processes to identify trends, reduce defects, and minimize downstream risk; partnering with business lines and internal operations teams to resolve escalations, improve documentation quality, and streamline intake processes; establishing clear procedures, training programs, and knowledge resources to build team capability and reduce reliance on SMEs. + Monitoring and reporting on key performance metrics (e.g., SLA adherence, quality, productivity, and error rates) to leadership; and leading continuous improvement initiatives across systems, processes, and collaboration models to enhance efficiency, consistency, and overall operational effectiveness. **Competencies:-** + Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned areas.



+ Understanding of applicable Federal and State laws and regulations. + Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable - Good organizational, managerial and project management skills - Well-developed customer relations skills. + Excellent interpersonal and verbal and written communication skills. + Excellent supervisory and management skills. + Ability to manage multiple tasks. **Skills:-** + Microsoft Suite proficient, Commercial loan documentation expertise. + Risk and control acumen. + Quality management and process/procedure discipline. + People leadership and coaching. + Capacity management. + System and technical proficiency. + Strong communication. + Change and innovation oriented. **Job Description:-** + Manages and coordinates the operational activities for assigned functional areas/regions. + Ensures quality service and effective operations support for all of the assigned internal and external customers. + Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. + Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.



+ Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective. + Directly and through staff, manages and coordinates the operational activities for assigned functional areas/regions. + Ensures quality service and effective operations support for all assigned internal and external customers. + Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. + Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. + Participates in the review and improvement of operational systems and procedures relevant to assigned units. **Basic Qualification:-** + Bachelors degree. + 9-13 years of experience in banking, commercial lending, loan servicing, or financial operations. + 2-4 years of people-management experience leading operational teams. **Work Location:-** Chennai **Work Model :-** 5 days from Office **Shift Hours:-** 9-6 PM IST If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Posting may be closed earlier due to high volume of applicants.** This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 Operations Manager (Chennai)
🏢 U.S. Bank
📍 Chennai