**It's more than a job** As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. **?** You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. **How you create impact** + To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). + To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction. + To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. + To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. + To qualify + enter customer orders into the operational execution process. + To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. + To document, resolve,



analyze all complaints + then identify, share + eliminate root causes. + To create, review + refine customer reports. + To ensure delivery against all financial targets + strategic objectives. **What we would like you to bring** + 2-5 years of experience in Sea Logistics Customer Service or Freight Forwarding. + Strong knowledge of sea freight operations, including FCL, LCL, import, and export shipments. + Experience managing end-to-end shipment coordination, customer orders, and documentation. + Ability to build and maintain strong customer relationships through proactive communication and excellent service. + Experience handling customer inquiries, preparing quotations, and following up to secure business. + Proven ability to resolve customer complaints, manage escalations, and identify root causes for service improvements. + Experience collaborating with cross-functional teams, including Operations, Sales, and Finance. + Strong commercial awareness with a customer-centric approach to support customer retention and business growth. + Excellent communication, problem-solving, and organizational skills with the ability to manage multiple priorities. + Proficiency in Microsoft Office and freight forwarding systems (e.g., CargoWise or similar ERP/TMS platforms). **What's in it for you** + Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.



+ People-Centric Culture: Join a team where your voice matters and people genuinely care. + Learning & Development: Grow with us personally and professionally through world-class training and career pathways. + Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet. + Rewards & Recognition: Get rewarded for your passion, performance, and potential. + Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit. **Who we are** Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, reliable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-(phone hidden) during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.

📌 Sea Logistics Customer Care Specialist - Hyderabad
🏢 Kuehne+Nagel
📍 Hyderabad