Job Description:

Job Summary

We are seeking a skilled and customer-focused Service Executive to provide installation, maintenance, troubleshooting, and after-sales support for Audio-Video (AV) Infrastructure Solutions. The ideal candidate should have hands-on experience with professional AV systems, strong technical knowledge, and excellent problem-solving abilities to ensure seamless customer service.

Key Responsibilities

- Install, configure, and commission Audio-Video systems at client locations.
- Perform preventive and corrective maintenance of AV infrastructure.
- Diagnose and troubleshoot issues related to AV equipment, networking, and control systems.
- Attend service calls and resolve customer complaints within the defined turnaround time.
- Conduct system testing to ensure optimal performance after installation or repair.
- Coordinate with the sales and project teams during project execution and handover.
- Provide user training and operational guidance to clients.
- Maintain service reports, installation records, and maintenance logs.
- Ensure compliance with company quality and safety standards.
- Support warranty and AMC (Annual Maintenance Contract) service activities.
- Coordinate with OEMs/vendors for technical support and spare parts when required.
- Travel to customer sites for installation and service activities as required.

Required Skills





- Strong knowledge of qualified Audio-Video systems and infrastructure.
- Experience with projectors, LED displays, video walls, conferencing systems, audio systems, amplifiers, microphones, and control systems.
- Basic understanding of structured cabling, networking, and IP-based AV solutions.
- Ability to read wiring diagrams and technical drawings.
- Strong troubleshooting and fault-finding skills.
- Good communication and customer handling skills.
- Ability to work independently and manage multiple service assignments.

Preferred Technical Knowledge

- Audio DSP systems
- Video conferencing solutions
- AV over IP technologies
- HDMI, VGA, USB, CAT6, Fiber connectivity
- Rack assembly and cable management
- Networking fundamentals (TCP/IP, LAN)
- Knowledge of control systems such as Crestron, Extron, or AMX is an advantage.

Educational Qualification

- Diploma/B.E./B.Tech in Electronics, Electrical, Instrumentation, Computer Engineering, or a related field.
- Relevant certifications in AV technologies will be an added advantage.

Experience

- 1-2 years of experience in installation and servicing of professional Audio-Video solutions.
- Experience in corporate offices, educational institutions, hospitality, healthcare, government, or commercial AV projects will be preferred.

📌 Service Executive – Audio-Video Infrastructure Solutions (Ahmedabad)
🏢 Kaapro Management Solutions
📍 Ahmedabad