Lead Cloud Delivery Specialist (Pega CSSA, LSA professionals) Job Category: Client Support Location: India - Remote **Meet Our Team:** Pegasystems is seeking a Lead Cloud Delivery Specialist (LCDS) to play a key hands-on leadership role within the Cloud Acceleration Group (CAG). This is a senior, client-facing position responsible for leading complex cloud implementations, supporting successful client outcomes on Pega Cloud, and contributing to the continuous improvement of Pega's cloud delivery practices. As a Lead, you will act as a trusted technical partner to clients, a go-to escalation point within delivery teams, and a strong collaborator with Consulting, Cloud Advisory, and Client Success. This role is delivery-focused and impact-driven, balancing process-orientedexecution excellence with thoughtful guidance and mentoring. **Picture Yourself at Pega:** **_Pega is changing the way the world builds software._** In this role, you work closely with clients and internal teams to deliver reliable, high-quality cloud transformations. You'll lead complex migrations and upgrades, help resolve challenging technical issues, and ensure environments are stable, secure, and production-ready. As a Lead, you focus on strong execution while contributing to delivery best practices and supporting the growth of other Cloud Delivery Specialists. At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI-enabled tools are used to enhance learning, improve engineering efficiency and support better decision-making across the cloud platform. We expect professionals to apply critical thinking to all AI-generated outputs, validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy-driven integration, and you will play an active role in that journey. **What You'll Do at Pega:** **Client Transformation & Technical Leadership** + **_Lead complex client transformations, including legacy modernization and on_** **_-_** **_prem_** **_-_** **_to_** **_-_** **_cloud migrations._** + Serve as a key escalation point for multi-domain technical issues within cloud delivery engagements. + Ensure environment readiness across development, test, and production. **Delivery Execution & Collaboration** + Partner with client and internal stakeholders to align on scope, priorities, and success criteria. + Execute delivery plans while balancing immediate client needs with long-term platform health. **Issue Resolution & Operational Excellence** + Drive resolution of high-severity issues by coordinating with engineering, product, support,



and cloud operations teams. + Ensure timely diagnosis, recovery, and clear communication during incidents. + Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements. **Process, Quality & Continuous Improvement** + Apply established best practices, patterns, and standards for cloud delivery engagements. + Capture client feedback and share insights with Product and Engineering. + Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency. **Who You Are:** **_You are an experienced Pega cloud delivery professional_** with strong technical skills and a client-centric mindset. You communicate clearly, operate effectively in complex environments, and take ownership of outcomes. You bring sound judgment, collaborative instincts, and a commitment to quality delivery and client success. **What You've Accomplished:** **Required Experience & Qualifications** + **_8-12 years of relevant Pega experience_** , including experience in cloud delivery, technical consulting, or implementation roles. + **_Strong Pega platform knowledge is a huge plus with ideally a CLSA, or a CSSA_** + Demonstrated experience delivering complex client engagements. + Comfort working directly with client technical leaders and project stakeholders. **Core Capabilities** + Strong problem-solving skills and ability to operate under pressure. + Clear written and verbal communication skills. + Effective collaboration, facilitation, and stakeholder management abilities. + Ability to quickly learn and apply new cloud capabilities and technologies. + High standards for quality, accountability, and client experience. **Preferred Technical Expertise** + Cloud platforms: AWS, Azure, PCF, GCP. + Application servers: WebSphere, WebLogic, Tomcat, JBoss. + Databases: Oracle, Postgres, MSSQL, DB2/UDB. + Languages & technologies: Java/J2EE, JavaScript, SQL, CSS/HTML. + Integration: SOAP, MQ, JMS. **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, versatile, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-MC3 Job ID:



23814 **AI in Action - Responsible Use of AI in Recruitment** Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI-enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support. All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used. **Culture** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. **Ready to build a Blueprint?** Choose the reinvention engine for your needs. **For workflows & app design** Reimagine your processes and turn any workflow into a build-ready
application with confidence. **For marketing & CX strategy design** Visualize customer journeys and engagement strategies across all
touchpoints and activate them. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity

📌 Lead Cloud Delivery Specialist (Pega CSSA, LSA professionals) (India)
🏢 Pegasystems
📍 India