**Job Title** **SAP S/4HANA Transformation - CS / SD Consultant** **Job Summary** We are seeking an experienced **SAP S/4HANA CS / SD Consultant** to support **end-to-end SAP S/4HANA transformation and implementation projects** . The consultant will work under the guidance of a Module Lead or Solution Architect and contribute to configuration, testing, data migration support, and post-go-live stabilization of **Customer Service (CS)** and **Sales & Distribution (SD)** processes. This role focuses on **hands-on functional delivery** across **Service-to-Cash** and **Order-to-Cash (O2C)** processes, aligned with SAP S/4HANA best practices. **Key Responsibilities** **SAP CS & SD Configuration** + Configure and support **SAP S/4HANA SD** processes including: + Sales Order Management + Pricing and Condition Techniques + Delivery, Shipping, and Billing + Credit Management (basic exposure) + Configure and support **SAP CS** processes including: + Service Notifications and Service Orders + Service Contracts and Warranties + Resource-related billing + Support **CS-SD integration** for service and billing processes. **S/4HANA Transformation Support** + Support **ECC to S/4HANA conversions** or greenfield implementations. + Apply **S/4HANA SD and CS simplifications** , Fiori apps, and embedded analytics. + Assist in **Fit-to-Standard (F2S)** workshops and requirement clarification. **Integration & Collaboration** + Work closely with **MM, WM/EWM, TM, PM, and FI/CO** teams to ensure end-to-end integration. + Support **Business Partner (BP)** and customer master data configuration and validation. + Coordinate with technical teams (ABAP, CPI, middleware) on RICEFW objects and interfaces. **Testing & Data Migration** + Prepare and execute **unit testing and SIT test cases** for CS and SD scenarios. + Support **UAT** , defect resolution,



and business user clarification. + Assist with **data migration validation** for customers, service contracts, and open documents. **Go-Live & Hypercare** + Support **cutover activities** for open sales orders, service orders, contracts, and billing. + Provide **hypercare support** , troubleshooting CS / SD issues post go-live. + Document issues, resolutions, and process changes. **Documentation & Methodology** + Prepare and maintain: + Functional specifications + Configuration documents + Test scripts and user guides + Follow **SAP Activate methodology** and project documentation standards. **Required Skills & Experience** **SAP CS & SD Expertise** + 5-8 years of SAP functional experience in: + SAP SD (Order-to-Cash) + SAP CS (Service Management) + At least **one full-cycle SAP S/4HANA implementation or conversion project** + Strong understanding of **sales and customer service processes** **S/4HANA & Service Knowledge** + Hands-on experience with: + S/4HANA SD configuration + CS integration with SD and FI + Business Partner (BP) concept + Exposure to **S/4HANA Service Management or FSM** is a plus. + Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage **Preferred Qualifications** + SAP S/4HANA or SAP SD / CS certification + Experience with **SAP Activate methodology** + Industry exposure to Manufacturing, Utilities, Automotive, or Industrial Equipment + Exposure to **PM or EWM** is an advantage **Soft Skills** + Strong analytical and troubleshooting skills + Valuable communication and documentation abilities + Ability to work effectively in **onshore-offshore and multi-country delivery models** + Willingness to learn and adapt to S/4HANA innovations **Location & Work Model** + Location: As per project needs + Work Model: Hybrid / Onsite / Offshore (project dependent)

📌 SAPHANA CS-SD Consultant (Bengaluru)
🏢 NTT America
📍 Bengaluru