Role & responsibilities
Multi-Studio & Event Operations
Lead daily operations across existing and upcoming studio locations.
Ensure consistent execution of workshops, events, and customer experiences across all formats.
Monitor adherence to operational SOPs, safety protocols, and brand quality benchmarks.
Team Leadership & Training
Recruit, train, and manage a cross-location team of Store Managers, Executives, and freelance facilitators.
Build team culture focused on accountability, hospitality, and creative excellence.
Expansion Planning & Execution
Work with founders to roll out current studios, pop-up formats, and city-based events.
Develop scalable playbooks and workflows for opening current locations.
Handle vendor, staffing, logistics, and compliance for launches.
Inventory, Budget & Cost Control
Oversee inventory procurement, forecasting, and usage efficiency.
Monitor expenses and implement cost-control measures across operations.
Collaborate with finance and procurement teams for budgeting and vendor management.
Customer Experience & Service Recovery




Set service standards and resolve high-priority customer escalations.
Use customer feedback and data to improve the in-studio and workshop experience.
Implement mechanisms for real-time feedback, ratings, and recovery loops.
Reporting & Strategic Alignment
Generate and present studio-wise performance reports, staff KPIs, and operational insights to leadership.
Coordinate with marketing, product, and design teams to ensure alignment with overall business goals.
Lead quarterly planning and execution cycles for operations.

Preferred candidate profile
4+ years of experience in operations, retail/hospitality management, or experience-led brands.
Proven ability to lead multi-location operations with cross-functional teams.
Robust organizational, analytical, and communication skills.
Customer-first mindset with a love for hands-on, creative experiences.
Willingness to travel across cities for audits, events, or launches.Role & responsibilities

📌 Operations Manager South Karnataka (India)
🏢 Gorug Studios
📍 India