Key Responsibilities:
To activate the non-traded customers who had opened the account with ICICIdirect.com but still not activated the account.
To Re-activate STOP traders who once traded with ICICIdirect.com but now stopped trading.
To provide full demo of the website with research calls, while activating these non-trading and stop trader clients, advisory to keep clients active and increase revenue.
To cross sell other by products of equity so that the customer remains active month on month.
To open recent accounts by taking reference from the reactivated clients.
To Handle customer queries and to ensure complete customer satisfaction for the reactivated clients.
Key Requirements:
Should be a valuable communicator
Should have customer orientation
Should have solid interpersonal skills
Should be confident & positive approach
Should have analytical skills