Genpact is hiring for the role of Customer Care Associate!

Responsibilities of the Candidate:
Handle incoming customer queries via phone, email, chat, or social media.
Provide accurate and timely information to customers regarding products, services, or policies.
Resolve customer complaints efficiently and escalate issues when necessary.
Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
Maintain documentation and update customer records accurately in the CRM or relevant databases.
Analyze customer problems and provide appropriate solutions or alternatives.
Coordinate with other departments like technical support, billing, or logistics for issue resolution.
Ensure high-quality customer interactions by adhering to quality standards.




Participate in training sessions and continuously improve knowledge of products and processes.
Accurately enter and maintain customer data.
Prepare reports on customer feedback, issues, and service efficiency.
Identify prospects to upsell or cross-sell products or services.
Foster positive relationships with customers to enhance customer loyalty.
Gather customer feedback and relay it to relevant teams for product or process improvement.
Suggest improvements in customer service processes based on customer interactions.

Requirements:
Bachelor's - Business Administration, Communication, Hospitality Management, Information Technology, Marketing.

📌 Customer Care Associate Noida
🏢 Important Business
📍 Noida