**Business Analyst (S/4HANA GBS Operational Readiness)** To ensure operational readiness and conclusive analysis and findings are provided to the transition team for the GBS process and operational readiness during S/4HANA rollouts. This role assesses scope, validates service delivery model alignment, evaluates operational capability (training, system understanding, and process adherence), and identifies gaps prior to and during country go-lives. The position enables successful stabilization by highlighting process inefficiencies, identifying services not yet transitioned to GBS, and supporting Transition & Transformation initiatives to deliver standardization, efficiency, and scalability. 1) Main tasks: + Analyze process and countries part of **S/4HANA rollout scope** and validate alignment with defined GBS service delivery model and scope + Assess **operational readiness of countries** prior to go-live: + Evaluate user training completion and effectiveness + Validate business process understanding + Ensure operational teams are to use S/4HANA in daily operations + Conduct **gap assessments** in: + Process execution + System usage + Governance and controls + Identify **process inefficiencies and deviations** from global templates + Highlight **services or countries not yet transitioned into GBS scope** + Provide structured inputs to **Transition & Transformation (T&T;) team** for transition planning + Work closely with Transition Managers to: + Enable smooth handover of services into GBS + Support transition planning, readiness tracking, and issue resolution + Document findings, risks, and recommendations with clear prioritization + Support **go-live readiness reviews** and operational checkpoints + Track and follow up on **readiness actions and remediation plans** 2) Secondary tasks: Tasks performed regularly in addition to the main duties but which do not determine the essential character of the position.



+ Support development of **training materials and readiness frameworks** + Participate in **SIT/UAT and hypercare phases** from an operations readiness perspective + Highlight scope for **continuous improvement initiatives** across GBS processes + Assist in defining **standard operating procedures (SOPs)** wherever needed 3) Miscellaneous tasks: Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work. + Support multiple country rollouts in parallel within global programs + Contribute to **GBS maturity and governance frameworks** + Participate in workshops, process alignment discussions, and stakeholder reviews **Organization*** The function incumbent reports to: Organizational unit: Director, Transition & Transformation GBS Solutions & Strategy Important internal interfaces: Key external interfaces: Works across GBS and non GBS functions, Process Organization, Operationals SME, S4 Hana Process IT leads, GBS Transition managers etc.. + Implementation partners / consulting firms + External transition or training vendors **Representation Rules*** The function incumbent is represented by: The function incumbent represents: Please list the function title of the deputy GBS Transition & Transformation function in readiness and operational assessments **Key Performance Indicators** Please list distinguishing qualitative and quantitative features by means of which performance in the position can be measured.



+ % countries successfully assessed for readiness before go-live + Reduction in post-go-live operational issues + Training completion & effectiveness scores + % of scope transitioned into GBS as per plan + Number of identified gaps resolved before go-live + Stakeholder satisfaction (operations, transition teams) **Authority to give instructions and make decisions** Technical and/or disciplinary authority of the function (if applicable): + Provides **recommendations on readiness, process improvements, and transition priorities** + Flags risks and escalates readiness gaps impacting go-live **Qualifications, experience, know-how and skills critical for success** + Bachelor's or Master's degree in Business Administration, Finance, Supply Chain, or related field + Has relevant experience in analysing processes during enterprise wide technology change + Certification in SAP / S/4HANA or Business Analysis (preferred) ; usage of SAP knowledge preferred + **5-8 years** in Business Analysis / Operations / GBS / Transformation roles + Experience in **S/4HANA implementations or ERP transformations** + Exposure to **GBS or shared services environments** + Experience in **transition or operational readiness activities** preferred + Strong analytical and problem-solving skills + Excellent stakeholder management and communication + Structured and detail-oriented approach + Ability to work in a fast-paced, transformation environment + Strong collaboration and influencing skills + Understanding of **S/4HANA business processes (Finance, Supply Chain, etc.)** + Knowledge of **GBS service delivery models and transition frameworks** + Process mapping and gap analysis methodologies + SAP S/4HANA (user-level understanding across modules) + MS Excel, PowerPoint + Process documentation tools (e.g., Visio, Signavio) + Knowledge of reporting tools (Power BI - optional) + Understanding of shared services / GBS operations + Exposure to global operating models and cross-country processes + Flexibility to support global time zones + Occasional travel for workshops and go-live support + Availability during critical go-live and stabilization periods

📌 Business Analyst (Bengaluru)
🏢 Fresenius Medical Care
📍 Bengaluru