Key highlights of the role are listed below (purely indicative and not limiting):
Customer complaints and communication, I4C complaint handling on Cyber portal, RBI reporting.
Applicants should possess the following attributes:
Excellent communication Skills
Ability to work in 24*7 setting 365 days
Faster learner and zeal to resolve customer complaints
Understanding of 3D and @d Disputes
Build a rapport with customer to perform day-to-day fraud identification and detect risk activities as assigned as per companys policy
Prior knowledge of basis customer interaction would be an added advantage
Possess the ability to de-escalate and work through difficult situations.
Ability to work with team members by assisting in and leading day-to-day department discussions
Ability to resolve complex problems with minimal guidance
Excellent writing, interpersonal, and communication skills.
Ability to excel in a rapid-paced environment with multiple priorities.
Proficient in Microsoft Excel, PowerPoint, and Word.
Ability to communicate with internal and external management in all levels and in all aspects. Should be having positive knowledge on market fraud cases.