To offer advisory to defined customer segment and channel based on products market outlook and provide key insights based on analytics to form retention strategy

Job Context: The purpose of the role is to effectively manage pre issuance verification (PIVC) process driven through Call centre other stakeholders including Current business, sales through effective call centre management and cross functional engagement and also includes carrying out reviews and checks on quality of business as may be required from time to time.

Job Challenges: Ensuring the process remains airtight in the wake of false contactability and to be able to identify genuine clients through the calling process





Ensure limited impact on issuance TAT as PIVC could delay policy issuance if volumes are not effectively managed also affecting sales performance in month end volumes are not processed on time.

Language skill set availability at vendor to ensure business is not lost due to wrong PIVC.

Retain surrendering customers through effective VOC
Identify root causes for surrender and provide insights to various stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Tm Mgr Rev Ass Ps & Ops Thane Maharashtra
🏢 Aditya Birla Insulators
📍 Maharashtra