Job Responsibilities
Manage all customer interactions as rostered within parameters.
Demonstrate ownership on calls when contacted by customer.
Respond to all customers in appropriate tone and language.
Offer a solution-based approach for all customer interactions.
Educate the customer at every given possible chance.
Ensure updation of product, system, process and policy knowledge.
Adhere to rostered timing, scheduled shifts and activities.
Capture customer details and data relevant to the call or service.
Resolve customer queries within agreed timelines.
Manage outbound campaigns as per business requirement.
Increase, develop and retain customer base through relationship building and service.
Follow all contact center policies, procedures, code of conduct and legislative requirements.
Education Requirement
10 + 2 / Graduation degree in any discipline.
Experience Requirement
6 months - 2 years (Minimum 6 months experience in BPO is mandatory).
Skills & Competencies
Speak local language.
Basic computer knowledge.
Problem solving skills.
Customer focus.
Technical orientation.
Attention to detail.
Service mindset.
Please update your profile and upload resume to apply.