Job Title

Customer Experience Technology Consultant

Job Description

What youll do
Provide trade, account-servicing and technical support on OTC derivatives to global retail, premium, professional, corporate and institutional clients across phone, email and web chat.
Deliver front-end technical support across IG proprietary platforms and apps, ProRealTime setup.
Manage VPS-related queries, including Beeks VPS connectivity and billing.
Investigate and resolve client IT issues across multiple trading platforms and operating systems, including ad hoc requests from all client tiers.
Investigate and resolve trade-related disputes across PRT, MT4/MT5 and API, applying trading expertise on PL, margin calculations, order types, charges and trade investigations.
Act as the first line of incident handling all CX colleagues; raise, track and follow up on active IT incidents affecting day-to-day operations, and communicate status and business impact to local and global stakeholders.
Act as a liaison between CX, Incident Management and Engineering teams on a case-by-case basis.
Maintain and contribute to internal knowledge bases, FAQs and troubleshooting guides,



and feed recurring issues back to Product and Engineering.
Log all interactions accurately in the ticketing/CRM system, meet defined SLA targets, and ensure all query handling adheres to relevant regulatory and compliance obligations.

What youll need this role
A degree-level education, with an IT-related qualification preferred
High level of computer literacy
Excellent interpersonal and skills
Self-starting, enthusiastic team player with the ability to handle pressure
A logical and analytical approach to problem solving with a robust aptitude numbers
Solid organisational and time management skills
Fluency in English and Mandarin, written and spoken

Desirable
Previous experience with financial products, derivatives, or trading platforms
Experience working in quick-paced environments

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Experience Technology Consultant Karnataka
🏢 Ig Group
📍 Karnataka