A. Job Summary
To manage the Training Management System (TMS), ensuring accurate training records, timely certification issuance, and compliance with SOP timelines and regulatory requirements across the network.

B. Key Accountabilities
Maintain and update training records and centralized training tracker for all stations
Ensure all training data is updated within 7 working days of result receipt
Take complete ownership of training certificate issuance, ensuring completion within 15 working days
Verify and maintain all training documentation including:
Attendance sheets
Assessment records
OJT checklists
Ensure accuracy, completeness, and audit readiness of all training records
Track training validity, expiries, and compliance status across the network
Coordinate with Station Trainers and Zonal SPOCs for timely submission and closure of records
Support monthly training compliance tracking and reporting
Monitor and escalate delays, discrepancies, and non-compliance
Maintain structured documentation for audit and regulatory inspections
Conduct trainings on Passenger Services, DCS, or other topics as required by the team

Key Deliverables (Measurable)
100% training records updated within 7-days of training completion




100% certificates issued within 15-days of training completion
99.5% data accuracy in training records
Zero major audit findings related to training documentation
95% training compliance across network

C. Skills/Qualities Required
Robust attention to detail and data accuracy mindset
Excellent data management and tracking skills (Excel proficiency is a must)
Working knowledge of Training Management Systems / LMS/ AI tools is desirable
Valuable understanding of training compliance, documentation standards, and audit requirements
Robust coordination and follow-up skills across multiple stations
Ability to manage and work to defined timelines
High level of ownership and accountability
Clear written and verbal communication skills
Proficiency on airport systems - GoNow/ Skyspeed
Ability to conduct Passenger Services training

D. Qualification Required

This role ensures discipline, accuracy, and control in training records and certification processes, forming the backbone of training compliance and audit readiness for Airport Services.

Eligibility
Graduate (any discipline)
Minimum 24 months of operational experience

📌 Senior Associate Airport Services Training Haryana
🏢 Air India Express
📍 Haryana