We are looking for the candidtes worked in Real estate and Construction comapnt only )
A Customer Relationship Executive in construction serves as the primary bridge between the buyer and the firm. They manage property handovers, resolve client grievances, track construction milestones, and ensure high satisfaction. This role demands sharp communication and conflict-resolution abilities to foster long-term loyalty. [
Role & responsibilities
lient Onboarding & Updates: Guide buyers through the property purchase journey, handle agreement paperwork, and provide regular construction progress reports. [1, 2, 3]
Grievance Resolution: Address and resolve site-related, billing, or handover complaints promptly. [1, 2]
Site Coordination: Act as a liaison between the client and internal teams (engineering, sales, and legal)
to meet customer requirements. [1, 2]
Payment Follow-ups: Assist the finance department by coordinating with clients regarding milestone-based payment collections and dues. [1]
Documentation: Maintain accurate, confidential records of all client interactions, agreements, and transactions in the CRM.
Generting invoices / folllow ups with payment
Clent co -orodination / resloving their problems.
Preferred candidate profile
Education: Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.
Experience: 13 years of prior client servicing experience, preferably in real estate or construction.
Soft Skills: Exceptional interpersonal, empathy, and problem-solving capabilities.