We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 4 to 9 years of experience and a strong background in BPO/Call Centre operations.

Roles and Responsibility
Lead and manage a team of professionals to achieve operational excellence.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to meet business objectives.
Analyze performance metrics and provide feedback to team members.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements
Proven experience as a Team Leader in a BPO/Call Centre setting.
Solid knowledge of international operations and processes.
Excellent leadership and communication skills.
Ability to work in a fast-paced setting and adapt to changing priorities.
Strong analytical and problem-solving skills.
Experience with performance management and coaching.
A graduate degree is required.

📌 Team Leader Operations International Malad
🏢 TP
📍 Malad