Roles and Responsibility
Manage and supervise a team of customer service representatives to achieve sales targets.
Develop and implement effective strategies to improve customer satisfaction and loyalty.
Analyze market trends and competitor activity to identify opportunities for growth.
Collaborate with cross-functional teams to resolve complex issues and enhance process efficiency.
Train and coach team members to enhance their skills and performance.
Monitor and report on key performance indicators to senior management.

Job Requirements
Proven experience in managing international BPO operations, preferably in a similar role.
Robust knowledge of CRM systems and IT enabled services.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills with attention to detail.
Experience working with global teams and stakeholders is highly desirable.

📌 Assistant Manager International Malad (India)
🏢 TP
📍 India